Family of Services Pilot is underway – We want to learn from you!

This is an exciting time for Wheel-Trans! We recently launched the Family of Services (FOS) Pilot – an important initiative that will help transform the way TTC delivers accessible public transit services. The insight gathered through this pilot will help us learn how TTC’s Wheel-Trans and conventional transit services (bus and subway) can work together to provide seniors and customers with disabilities with more freedom and flexibility. Further integrating Wheel-Trans with conventional transit means customers have more travel options, increased independence and are more connected than ever to their community.

How the Family of Services Pilot works

A Family of Services trip is when a Wheel-Trans customer uses conventional transit (subway, bus or Community Bus) for part of, or all of, their journey. During the Pilot, Wheel-Trans will connect you to accessible subway stations and/or bus stops, and from there, you can make your way to your final destination. You will receive access to an online or telephone survey so that you can provide feedback after each trip.

If you currently take the subway or bus, this Pilot may be right for you. You can choose to book your same-day or in-advance FOS trips by phone or online. We can also assist with trip planning to ensure you have peace of mind along the way.

Keep in mind, your participation in the FOS Pilot will not exclude you from being able to access Wheel-Trans door-to-door service. We understand that not everyone can use conventional transit all of the time.

How you can participate:

To become a customer volunteer, please email TTCFOS@ttc.ca or call 416-393-4111.

Benefits of participating in the Pilot:

• Receive guaranteed same-day service. You can book your trip up to four hours before your desired arrival time.
• Experience shorter wait-times when you book your trip through our new dedicated FOS phone line.
• Shape accessible transit. Your involvement and feedback will help determine the future of accessible transit in Toronto.

Travel with confidence

Wheel-Trans is committed to ensuring that your journey is as smooth as possible, regardless of how you choose to travel. When you book a FOS trip, our staff will do their best to alert you to any service related incidents that arise on your day of travel and suggest alternative routes or stops. With our new dedicated FOS phone line, we’re just a phone call away if you need help.

To support our customers, the TTC has begun planning a travel training program to promote independence and freedom of travel. It is anticipated that a program will be developed and implemented as the Family of Services expands.

We encourage all customers who are able to do so, to integrate conventional transit into their journey, i.e. take a Wheel-Trans ride from your home to your nearest accessible conventional transit stop, and take the bus, subway or streetcar to your final destination.